KARL SUSMAN

ABC News Affiliate
California has a home insurance crisis, and with wildfire season just around the corner, companies are still dropping people's policies. Some people are even getting notices without anyone coming to their home after having an inspection done from above.

"AAA, like a lot of insurance companies, are utilizing new technology to try and simplify the underwriting process," said Karl Susman, Susman Insurance Agency.

Susman is a California insurance expert and said inspections by air have become an updated way for home insurance companies to perform inspections.

"They're flying drones over the neighborhoods to try and get an idea of conditions that might exist," said Susman.

In the past, inspections would be done with inspectors physically coming to homes. Companies also used satellite imagery, but with new the technology, Susman said it can feel like an invasion of privacy.

"Nobody's being notified about this; they're not aware that it's happening until after the fact. It's a very violating feeling," he said.

As managing partner of Sky Insurance in Rocklin, Aurora Mullett said some of her clients came to her after they were dropped by their insurance company following an inspection. She's had to tell her clients to accept this new way of inspections.

"Insurance companies that are really trying to reduce their risk... by using this drone footage, they can get an overall look. It's (a) less cost approach for the insurance companies," said Mullett.

Mullett added that the traditional in-person inspection might lead to more issues for homeowners.

"If you want to combat it, then if we put somebody on the ground, we may find other things that are going to prevent you from continuing on with your coverage," she said.

Homeowners do have some options if they've been dropped after an inspection. They can ask for photos and the information and whether there are any steps they can take to get the company to reverse the decision. California law requires your insurance company to give you advance notice before dropping you.

"You're entitled to see what it is that they're making an underwriting decision based on," said Susman.

CSAA provided ABC10 with this statement:

"CSAA Insurance Group uses aerial imagery captured by third-party, fixed-wing aircraft and satellites. We do not use drones. The homeowner insurance application grants an insurance company authorization to inspect and reinspect the exterior of the home, which is a normal and standard part of any underwriting agreement. Any customer with concerns about our decisions is encouraged to submit current photos and documentation for careful review, and these are weighed in our decision process."

California has a home insurance crisis, and with wildfire season just around the corner, companies are still dropping people's policies. Some people are even getting notices without anyone coming to their home after having an inspection done from above.

"AAA, like a lot of insurance companies, are utilizing new technology to try and simplify the underwriting process," said Karl Susman, Susman Insurance Agency.

Susman is a California insurance expert and said inspections by air have become an updated way for home insurance companies to perform inspections.

"They're flying drones over the neighborhoods to try and get an idea of conditions that might exist," said Susman.

In the past, inspections would be done with inspectors physically coming to homes. Companies also used satellite imagery, but with new the technology, Susman said it can feel like an invasion of privacy.

"Nobody's being notified about this; they're not aware that it's happening until after the fact. It's a very violating feeling," he said.

As managing partner of Sky Insurance in Rocklin, Aurora Mullett said some of her clients came to her after they were dropped by their insurance company following an inspection. She's had to tell her clients to accept this new way of inspections.

"Insurance companies that are really trying to reduce their risk... by using this drone footage, they can get an overall look. It's (a) less cost approach for the insurance companies," said Mullett.

Mullett added that the traditional in-person inspection might lead to more issues for homeowners.

"If you want to combat it, then if we put somebody on the ground, we may find other things that are going to prevent you from continuing on with your coverage," she said.

Homeowners do have some options if they've been dropped after an inspection. They can ask for photos and the information and whether there are any steps they can take to get the company to reverse the decision. California law requires your insurance company to give you advance notice before dropping you.

"You're entitled to see what it is that they're making an underwriting decision based on," said Susman.

CSAA provided ABC10 with this statement:

"CSAA Insurance Group uses aerial imagery captured by third-party, fixed-wing aircraft and satellites. We do not use drones. The homeowner insurance application grants an insurance company authorization to inspect and reinspect the exterior of the home, which is a normal and standard part of any underwriting agreement. Any customer with concerns about our decisions is encouraged to submit current photos and documentation for careful review, and these are weighed in our decision process."

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(Airdate: 2024-05-01) ABC - KXTV - Get used to having your home inspected from above in California

Insurance Hour May 2, 2024 5:46 am

Some 7,000 homeowners in San Diego dropped by latest insurer to pull out of California
American National says severe weather, lack of profitability behind decision

SAN DIEGO, Calif. — Roughly 7,000 homeowners in San Diego County are soon going to have to find another insurance company.

American National confirmed it’s pulling out of the California home insurance business citing severe weather events in recent years and a lack of profitability as reasons behind the exit.

“Inflationary pressures have also increased the cost of claims payments, which has compounded the lack of profitability,” said American National spokesman Scott Campbell.

Campbell confirmed of the 36,475 homeowner policies the company has in California, roughly 7,000 are in San Diego County.

The company joins a growing list of insurers who are leaving the Golden State. Two weeks ago, State Farm, a major insurer, announced it wouldn’t renew 72,000 policies.

“It's difficult enough today and it's only getting more difficult from here,” said Karl Susman, an insurance broker, who’s been sounding the alarm about companies leaving the state.

Susman is advising anyone who’s gotten a non-renewal notice to start shopping for a new provider right away.

“The market is very, very tight. So, something that you might be able to find today literally may not be available tomorrow or the next day."

Customers who can’t find an insurer to take them on can turn to the California Fair Plan, which is meant as a last resort.

Susman said consumers going to the plan need to be prepared to pay high premiums and know it’s basic fire insurance only.

“There's no liability. There's no (coverage) for water, which we've seen quite a bit of recently. There's no theft coverage. There's no workers comp if you have a housekeeper or a gardener (who gets injured).

Campbell described American National as a very small-scale home insurer in California with a roughly 0.4% share of the California homeowner’s market.

“We are supporting our agents as they explore alternative options for our clients,” he said.

Some 7,000 homeowners in San Diego dropped by latest insurer to pull out of California
American National says severe weather, lack of profitability behind decision

SAN DIEGO, Calif. — Roughly 7,000 homeowners in San Diego County are soon going to have to find another insurance company.

American National confirmed it’s pulling out of the California home insurance business citing severe weather events in recent years and a lack of profitability as reasons behind the exit.

“Inflationary pressures have also increased the cost of claims payments, which has compounded the lack of profitability,” said American National spokesman Scott Campbell.

Campbell confirmed of the 36,475 homeowner policies the company has in California, roughly 7,000 are in San Diego County.

The company joins a growing list of insurers who are leaving the Golden State. Two weeks ago, State Farm, a major insurer, announced it wouldn’t renew 72,000 policies.

“It's difficult enough today and it's only getting more difficult from here,” said Karl Susman, an insurance broker, who’s been sounding the alarm about companies leaving the state.

Susman is advising anyone who’s gotten a non-renewal notice to start shopping for a new provider right away.

“The market is very, very tight. So, something that you might be able to find today literally may not be available tomorrow or the next day."

Customers who can’t find an insurer to take them on can turn to the California Fair Plan, which is meant as a last resort.

Susman said consumers going to the plan need to be prepared to pay high premiums and know it’s basic fire insurance only.

“There's no liability. There's no (coverage) for water, which we've seen quite a bit of recently. There's no theft coverage. There's no workers comp if you have a housekeeper or a gardener (who gets injured).

Campbell described American National as a very small-scale home insurer in California with a roughly 0.4% share of the California homeowner’s market.

“We are supporting our agents as they explore alternative options for our clients,” he said.

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(Airdate: 2024-04-05) ABC - KGTV - Thousands More CA Homeowners Losing Insurance

Insurance Hour April 6, 2024 8:27 pm

CBS News Affiliate
United Policyholders told CBS 8 there's been a dramatic increase in reports from customers getting dropped due to aerial images.

Home insurance companies are taking inspections to new heights in determining whether to drop coverage or not.

In the past, companies would send out inspectors to your home.

CBS 8 has learned they're now using drones and other technology to survey your property before deciding whether to insure it or not.

"This is nothing new, as far as looking at homes and looking at properties at renewal," said insurance expert Karl Susman.

Susman says while taking pictures of a home before renewing a policy is normal, he acknowledges the strategy more companies are now using to do it can feel a bit invasive.
 
"It's just the idea of feels a little bit awkward and a little weird and strange to have, you know, not know when it's happening," said Susman.

Recently, a CBS 8 employee received a notice letting them know satellite imagery showed moss on their roof, which could result in a canceled policy if it wasn't taken care of.

A spokesperson with nonprofit consumer advocacy organization, United Policyholders, told CBS8 there's been a dramatic increase in reports from customers with similar stories.

Homeowners claimed drones and other devices captured things like debris, and in one case, a drained pool, all of which lead to their policies getting dropped.

"What we're seeing is companies that are at renewal, going and looking at the risks that they have to determine if there's what's called deferred maintenance, for example," said Susman.

CBS 8 asked Susman if we're seeing this happen more now because companies are looking for reasons to drop customers.

Susman says while that's possible, more than anything, they're gearing up for home insurance regulations to change by the end of the year, which will allow them to offer underwriting discounts.

"It's either you must have it fixed, or you can't have the policy, whereas with the new regulations, you'll have the option. You want to pay more by not fixing your roof or do you want to get a discount for having a new roof?"

Susman says the overall goal of this practice is to not have a claim.

But, given the fact insurance companies in California are letting go of more and more customers, Susman advises if your insurance company points out something, don't hesitate to get it fixed.

“Absolutely. Right. Because again, the carrier doesn't have the option to underwrite based on it, it's all or nothing until these new regulations come out,” said Susman.

Tesla Autopilot Recall: Did the Fix FAIL? NHTSA Launches New Investigation!

Tips


Contact your insurer and get details on why they’re non-renewing you.
Ask to see the photos and ask them to provide information about when the photo was taken (timestamp).
If they mistook a skylight or solar panel for damaged roof tiles – provide them the correct information.
Ask if there are any steps you can take to get them to reverse their decision.
Start shopping for replacement coverage right away. California law requires your insurance company to give you 75 days notice (before your current policy expires) that they are non-renewing your policy.
Report your situation to your state Department of Insurance and elected officials.

United Policyholders told CBS 8 there's been a dramatic increase in reports from customers getting dropped due to aerial images.

Home insurance companies are taking inspections to new heights in determining whether to drop coverage or not.

In the past, companies would send out inspectors to your home.

CBS 8 has learned they're now using drones and other technology to survey your property before deciding whether to insure it or not.

"This is nothing new, as far as looking at homes and looking at properties at renewal," said insurance expert Karl Susman.

Susman says while taking pictures of a home before renewing a policy is normal, he acknowledges the strategy more companies are now using to do it can feel a bit invasive.

"It's just the idea of feels a little bit awkward and a little weird and strange to have, you know, not know when it's happening," said Susman.

Recently, a CBS 8 employee received a notice letting them know satellite imagery showed moss on their roof, which could result in a canceled policy if it wasn't taken care of.

A spokesperson with nonprofit consumer advocacy organization, United Policyholders, told CBS8 there's been a dramatic increase in reports from customers with similar stories.

Homeowners claimed drones and other devices captured things like debris, and in one case, a drained pool, all of which lead to their policies getting dropped.

"What we're seeing is companies that are at renewal, going and looking at the risks that they have to determine if there's what's called deferred maintenance, for example," said Susman.

CBS 8 asked Susman if we're seeing this happen more now because companies are looking for reasons to drop customers.

Susman says while that's possible, more than anything, they're gearing up for home insurance regulations to change by the end of the year, which will allow them to offer underwriting discounts.

"It's either you must have it fixed, or you can't have the policy, whereas with the new regulations, you'll have the option. You want to pay more by not fixing your roof or do you want to get a discount for having a new roof?"

Susman says the overall goal of this practice is to not have a claim.

But, given the fact insurance companies in California are letting go of more and more customers, Susman advises if your insurance company points out something, don't hesitate to get it fixed.

“Absolutely. Right. Because again, the carrier doesn't have the option to underwrite based on it, it's all or nothing until these new regulations come out,” said Susman.

Tesla Autopilot Recall: Did the Fix FAIL? NHTSA Launches New Investigation!

Tips


Contact your insurer and get details on why they’re non-renewing you.
Ask to see the photos and ask them to provide information about when the photo was taken (timestamp).
If they mistook a skylight or solar panel for damaged roof tiles – provide them the correct information.
Ask if there are any steps you can take to get them to reverse their decision.
Start shopping for replacement coverage right away. California law requires your insurance company to give you 75 days notice (before your current policy expires) that they are non-renewing your policy.
Report your situation to your state Department of Insurance and elected officials.

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(Airdate: 2024-04-29) CBS - KFMB - How insurance companies use drone images to drop policies

Insurance Hour April 30, 2024 6:04 am

State Farm is dropping 30,000 homeowners insurance policies in California starting this summer.

Including homeowners living in 50 zip codes across San Diego County.

"With what's happened in our insurance market, these carriers are just not profitable in California,” said Matthew Clark with C3 Risk & Insurance Services.

Clark knows all about the fallout from State Farm's decision.

State Farm


Many of his clients live in Rancho Santa Fe, where more than 50% of all State Farm policies are getting dropped.

"I had a client reach out. His premium was State Farm and he's getting a cancellation in July. With State Farm, it was around $12,000. And his new premium is going to be $40,000. Overnight, you know, it just happened, you know, they used to pay a normal premium for the area. But now they're looking at, you know, almost 4x," said Clark.

Earlier this week, State Farm disclosed where they will discontinue coverage, citing inflation, regulatory costs and increasing risks from catastrophes. 

San Diego Zip Codes


Of the 50 impacted zip codes in San Diego, ones located in Rancho Santa Fe top the list, followed by Jamul, Tierrasanta, Lakeside, El Cajon and Mission Valley.


"It's definitely a difficult time. Right now, it's about as bad as it's ever been in my 30 plus years doing this genuinely," Karl Susman is an insurance industry expert, and owner of Susman Insurance Agency.

Susman’s best advice for those impacted is to start looking for a new insurer right away and don't hesitate when you find an alternative plan, even though it's likely more than what you're used to paying.

"If you're getting a non-renewal letter from State Farm today, it doesn't mean your coverage ends tomorrow. It means you're going to be non-renewed for your next policy renewal. That means you should take the time right now as much time as you can to start looking for replacement coverage. Because replacement coverage, as you probably know, is very hard to come by. If you find something that you can get right now, don't wait for your policy to be non-renewed. Take that new policy, you can either have duplicate coverage, or you can just cancel the State Farm policy earlier," said Susman.

You can always sign up for the state's Fair Plan, which is available to everyone, but it's pricey, doesn't offer as much coverage, and there's a backup right now with so many people applying.

Another thing to keep in mind if you're not getting dropped - State Farm's credit rating has been downgraded to a 'B' - meaning some of its customers may have trouble getting claims paid.

State Farm is dropping 30,000 homeowners insurance policies in California starting this summer.

Including homeowners living in 50 zip codes across San Diego County.

"With what's happened in our insurance market, these carriers are just not profitable in California,” said Matthew Clark with C3 Risk & Insurance Services.

Clark knows all about the fallout from State Farm's decision.

State Farm


Many of his clients live in Rancho Santa Fe, where more than 50% of all State Farm policies are getting dropped.

"I had a client reach out. His premium was State Farm and he's getting a cancellation in July. With State Farm, it was around $12,000. And his new premium is going to be $40,000. Overnight, you know, it just happened, you know, they used to pay a normal premium for the area. But now they're looking at, you know, almost 4x," said Clark.

Earlier this week, State Farm disclosed where they will discontinue coverage, citing inflation, regulatory costs and increasing risks from catastrophes.

San Diego Zip Codes


Of the 50 impacted zip codes in San Diego, ones located in Rancho Santa Fe top the list, followed by Jamul, Tierrasanta, Lakeside, El Cajon and Mission Valley.


"It's definitely a difficult time. Right now, it's about as bad as it's ever been in my 30 plus years doing this genuinely," Karl Susman is an insurance industry expert, and owner of Susman Insurance Agency.

Susman’s best advice for those impacted is to start looking for a new insurer right away and don't hesitate when you find an alternative plan, even though it's likely more than what you're used to paying.

"If you're getting a non-renewal letter from State Farm today, it doesn't mean your coverage ends tomorrow. It means you're going to be non-renewed for your next policy renewal. That means you should take the time right now as much time as you can to start looking for replacement coverage. Because replacement coverage, as you probably know, is very hard to come by. If you find something that you can get right now, don't wait for your policy to be non-renewed. Take that new policy, you can either have duplicate coverage, or you can just cancel the State Farm policy earlier," said Susman.

You can always sign up for the state's Fair Plan, which is available to everyone, but it's pricey, doesn't offer as much coverage, and there's a backup right now with so many people applying.

Another thing to keep in mind if you're not getting dropped - State Farm's credit rating has been downgraded to a 'B' - meaning some of its customers may have trouble getting claims paid.

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(Airdate: 2024-04-11) CBS - KFMB - 50 San Diego zip codes where State Farm will drop policies

Insurance Hour April 13, 2024 3:10 am

State Farm, California's largest insurer, has disclosed state zip codes where it will discontinue homeowners insurance coverage, with Bay Area counties topping the list.

Last month, the Illinois-based insurer announced it would discontinue coverage for 72,000 houses and apartments in California starting this summer, nine months after announcing it wouldn't issue new home policies in the state.

In one zip code, 95033, in the Santa Cruz mountains, more than 65% of policies will be ending.  And in 95409 near Santa Rosa, nearly 48 percent. But in the entire state, the area with the most policies being non-renewed is the small Contra Costa County city of Orinda. 1,703 of the 3,115 State Farm policies -- nearly 55% -- will not be continued. Another 956 policies in neighboring 94549 will also not be renewed.

"The changes are coming faster than the very fire everyone's worried about," said Tom Stack, a local real estate agent with Coldwell Banker in Orinda. He said finding home insurance in the town has become so erratic that he's advising people to check for coverage before they start house hunting in the area.

"And the refrain is, 'I've never had a claim! I've had 'em 20, 30 years!' People are insulted, disgusted, upset," said Stack. "There is some reality to this and, to that degree, I understand. But the pendulum has swung so far in one direction that it's paralyzed. It's just now really grinding to a halt. When the big name players leave, that's really when it gets to be a problem." 

Los Angeles County zip codes 90272, 90049 and 91302 follow on the list, each location with more than 1,000 policies discontinued. Zip code 95033 in Santa Clara/Santa Cruz County also has more than 1,000 policyholders that will be dropped. Rounding out the top ten are Sonoma County zip codes 95409 and 95404 with some 1,400 policies not renewed in Santa Rosa and communities east.

Caballo Ranchero Drive, in the small township of Diablo near Danville, is lined with lovely -- and expensive -- homes.  But when Ron Aghazarian moved there he got a surprise from State Farm.

"We moved here from Pleasanton and we had State Farm there for many years," he said.  "When we purchased this house, we thought we would just roll over the policy from there to cover this home.  And they told us they wouldn't insure out here. They were not writing policies in this area."

His home is in the 94528 zip code. In July, more than half of the 152 State Farm policy holders in the area will be told that their insurance will not be renewed. 

"As the market was tightening down and many insurance companies were stopping new coverage altogether, for some reason State Farm kept writing," he said.  "And they were writing in areas that most carriers would not have written in ever.  So we were a bit perplexed about what the move was, what the game plan, was with that. So when State Farm's coming out now, being the first one to actually start non-renewing homes in what is considered above-average for fire risk, it doesn't surprise us too much."

State Farm blames an increased risk of catastrophes wildfires, outdated regulations, and higher costs as reasons it won't renew the policies.

Last summer, State Farm said it would no longer accept applications for all business and personal lines of property and casualty insurance, citing inflation, a challenging reinsurance market and "rapidly growing catastrophe exposure."

The company said the discontinued policies this summer account for just over 2% of its California policies. 

State Farm says it will begin sending out notices to homeowners on July 3rd, but they point out that non-renewal is not a cancellation. Current policy holders will retain coverage until their current contracts expire.  

Those who lose their insurance may have to join the California FAIR Plan, the state's insurer of last resort.  Besides being expensive, Susman said that program has become so overwhelmed with applicants that it can now take weeks just to get a quote. And plan operators say one big wildfire could throw the whole thing into insolvency. There simply aren't many good options for homeowners in high-risk areas.

"When I say they have few choices, I'm being kind!  Some may literally have no choices. If they're too large for the California FAIR Plan, then they're going to have to talk with a broker to try to get a policy that could be through Lloyds of London," said Susman. "And we could be looking at premiums -- without exaggerating -- of 30, 40, 50 thousand dollars a year! Outrageous! But that's exactly what you expect to see when there's no competition, right?" 

But he said there could be hope for the future. The state is looking to change regulations that would allow insurers to price policies on a home-by-home basis, something that's not currently allowed. Susman says that should attract insurers back to the market, allowing them to assess risk on more factors than just a zip code.

State Farm, California's largest insurer, has disclosed state zip codes where it will discontinue homeowners insurance coverage, with Bay Area counties topping the list.

Last month, the Illinois-based insurer announced it would discontinue coverage for 72,000 houses and apartments in California starting this summer, nine months after announcing it wouldn't issue new home policies in the state.

In one zip code, 95033, in the Santa Cruz mountains, more than 65% of policies will be ending. And in 95409 near Santa Rosa, nearly 48 percent. But in the entire state, the area with the most policies being non-renewed is the small Contra Costa County city of Orinda. 1,703 of the 3,115 State Farm policies -- nearly 55% -- will not be continued. Another 956 policies in neighboring 94549 will also not be renewed.

"The changes are coming faster than the very fire everyone's worried about," said Tom Stack, a local real estate agent with Coldwell Banker in Orinda. He said finding home insurance in the town has become so erratic that he's advising people to check for coverage before they start house hunting in the area.

"And the refrain is, 'I've never had a claim! I've had 'em 20, 30 years!' People are insulted, disgusted, upset," said Stack. "There is some reality to this and, to that degree, I understand. But the pendulum has swung so far in one direction that it's paralyzed. It's just now really grinding to a halt. When the big name players leave, that's really when it gets to be a problem."

Los Angeles County zip codes 90272, 90049 and 91302 follow on the list, each location with more than 1,000 policies discontinued. Zip code 95033 in Santa Clara/Santa Cruz County also has more than 1,000 policyholders that will be dropped. Rounding out the top ten are Sonoma County zip codes 95409 and 95404 with some 1,400 policies not renewed in Santa Rosa and communities east.

Caballo Ranchero Drive, in the small township of Diablo near Danville, is lined with lovely -- and expensive -- homes. But when Ron Aghazarian moved there he got a surprise from State Farm.

"We moved here from Pleasanton and we had State Farm there for many years," he said. "When we purchased this house, we thought we would just roll over the policy from there to cover this home. And they told us they wouldn't insure out here. They were not writing policies in this area."

His home is in the 94528 zip code. In July, more than half of the 152 State Farm policy holders in the area will be told that their insurance will not be renewed.

"As the market was tightening down and many insurance companies were stopping new coverage altogether, for some reason State Farm kept writing," he said. "And they were writing in areas that most carriers would not have written in ever. So we were a bit perplexed about what the move was, what the game plan, was with that. So when State Farm's coming out now, being the first one to actually start non-renewing homes in what is considered above-average for fire risk, it doesn't surprise us too much."

State Farm blames an increased risk of catastrophes wildfires, outdated regulations, and higher costs as reasons it won't renew the policies.

Last summer, State Farm said it would no longer accept applications for all business and personal lines of property and casualty insurance, citing inflation, a challenging reinsurance market and "rapidly growing catastrophe exposure."

The company said the discontinued policies this summer account for just over 2% of its California policies.

State Farm says it will begin sending out notices to homeowners on July 3rd, but they point out that non-renewal is not a cancellation. Current policy holders will retain coverage until their current contracts expire.

Those who lose their insurance may have to join the California FAIR Plan, the state's insurer of last resort. Besides being expensive, Susman said that program has become so overwhelmed with applicants that it can now take weeks just to get a quote. And plan operators say one big wildfire could throw the whole thing into insolvency. There simply aren't many good options for homeowners in high-risk areas.

"When I say they have few choices, I'm being kind! Some may literally have no choices. If they're too large for the California FAIR Plan, then they're going to have to talk with a broker to try to get a policy that could be through Lloyds of London," said Susman. "And we could be looking at premiums -- without exaggerating -- of 30, 40, 50 thousand dollars a year! Outrageous! But that's exactly what you expect to see when there's no competition, right?"

But he said there could be hope for the future. The state is looking to change regulations that would allow insurers to price policies on a home-by-home basis, something that's not currently allowed. Susman says that should attract insurers back to the market, allowing them to assess risk on more factors than just a zip code.

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(Airdate: 2024-04-10) CBS - KPIX - Bay Area zip codes top list where State Farm to end home policies

Insurance Hour April 11, 2024 4:47 am

Fox News Affiliate
California is considering whether to allow insurance companies to use computer models to justify their rate hikes. 

The goal is to try and stop these companies from leaving the state entirely. 

Since you can't finance a home without insurance, California finds itself as a growing insurance desert choking off a big part of the economy. Though, activity in Sacramento, aimed at freeing the market up is underway, it will be a fight and consumers may not like the ultimate results.

By their own conduct, raising rates, canceling policies and refusing to sell new policies, insurers have laid down the gauntlet, "Change California's insurance laws or we're outta here." The California Insurance Commissioner says he's responding to the challenges by insurers to create calls reliable, competitive and available homeowners' insurance by the end of this year.

Key to that, adopting insurance industry-created algorithms that will allow insurers to predict the fire risk, down to individual homes. From that they will set individual rates, based on what might happen.

Under the current system, insurers must justify proposed higher rates based on real loss claims they have or soon will pay. 

Karl Susman is an independent agent who sells insurance from many different insurers. "The carriers are signaling that they're cautiously optimistic. They're happy with the first set of regulations," said Susman.

Under this new plan, homeowners could earn discounts for hardening their homes and landscaping against wildfires. "It's going to be: what have you done to make your home safer from wildfires?" said Susman.

Susman says, currently upwards of 90% of traditional insurers are writing few if any new policies at all. So, the FAIR Plan, often called the insurer of last resort, has become the insurer of first resort as availability of private insurance collapses. "They are, by far, the largest insurer that is currently writing insurance policies. They've gone from 7,000 brokers to over 52,000 brokers in the last three or four months," he said.

Consumer advocate and lawyer Harvey Rosenfield is head of Consumer Watchhdog and author of insurance reform Prop. 103 passed by voters in 1988. "These software programs will inevitably allow them to seek far higher rates than are justified. That specifically would allow the insurance companies to propose these models without public scrutiny," said Rosenfield.

"There's nothing in this regulation that the Commissioner issued yesterday that requires the insurance companies to reduce anybody's rates, to sell insurance to people they won't sell it to now," said Rosenfield.

Insurers argue that these rules are necessary and that the Commissioner will have the authority to protect consumers.

California is considering whether to allow insurance companies to use computer models to justify their rate hikes.

The goal is to try and stop these companies from leaving the state entirely.

Since you can't finance a home without insurance, California finds itself as a growing insurance desert choking off a big part of the economy. Though, activity in Sacramento, aimed at freeing the market up is underway, it will be a fight and consumers may not like the ultimate results.

By their own conduct, raising rates, canceling policies and refusing to sell new policies, insurers have laid down the gauntlet, "Change California's insurance laws or we're outta here." The California Insurance Commissioner says he's responding to the challenges by insurers to create calls reliable, competitive and available homeowners' insurance by the end of this year.

Key to that, adopting insurance industry-created algorithms that will allow insurers to predict the fire risk, down to individual homes. From that they will set individual rates, based on what might happen.

Under the current system, insurers must justify proposed higher rates based on real loss claims they have or soon will pay.

Karl Susman is an independent agent who sells insurance from many different insurers. "The carriers are signaling that they're cautiously optimistic. They're happy with the first set of regulations," said Susman.

Under this new plan, homeowners could earn discounts for hardening their homes and landscaping against wildfires. "It's going to be: what have you done to make your home safer from wildfires?" said Susman.

Susman says, currently upwards of 90% of traditional insurers are writing few if any new policies at all. So, the FAIR Plan, often called the insurer of last resort, has become the insurer of first resort as availability of private insurance collapses. "They are, by far, the largest insurer that is currently writing insurance policies. They've gone from 7,000 brokers to over 52,000 brokers in the last three or four months," he said.

Consumer advocate and lawyer Harvey Rosenfield is head of Consumer Watchhdog and author of insurance reform Prop. 103 passed by voters in 1988. "These software programs will inevitably allow them to seek far higher rates than are justified. That specifically would allow the insurance companies to propose these models without public scrutiny," said Rosenfield.

"There's nothing in this regulation that the Commissioner issued yesterday that requires the insurance companies to reduce anybody's rates, to sell insurance to people they won't sell it to now," said Rosenfield.

Insurers argue that these rules are necessary and that the Commissioner will have the authority to protect consumers.

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